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EPSON ~ Frequently asked questions concerning ink cartridges.

IMPORTANT On "Chipped" cartridges the most common problems are the chips which sometimes get STATIC ~ to cure this simply rub the chip with a pencil rubber OR if this does not work then try installing the cartridge with the PC switched off ~ then once the cartridge is installed simply switch the PC back on . These 2 solutions solve over 95% of all reported "faults".

Other than the above:

"Installed Ink Cartridge cannot be recognised"

Take the cartridge out of the printer and reinstall again to ensure the contact points on the cartridge and on the printhead are aligned. Whilst doing so, it is imperative that you do not touch the computer chip with your fingers as the static electricity naturally created by the human body may have a detrimental effect on the chip. If the message still reappears, turn the printer off (physically unplug it for 3-5 minutes - do not just switch off) and then back on again. You may then get the usual EPSON Original Equipment Manufacturer (OEM) warning asking if you want to continue using a non-original cartridge. The warning message may include a declaration regarding warranty but, in our experience within the international printing industry, we have found that the cases whereby a non OEM product has caused physical harm to a printer are extremely rare. Simply click Yes and carry on with the normal printing procedure.
 

When inserting a new cartridge, you may receive a prompt

"The installed ink cartridge differs from the original ink cartridge for the printer. Your printouts may be different from those printed using original ink cartridges. Do you want to continue using the currently installed ink cartridge?"

If you click Yes, printing will continue. If you select No, you will be prompted to change the cartridge. Manufacturer prompts may vary.
 

The things that EPSON don’t tell you!

With the exception of the C70/80/82 etc, the ink in the cartridges is retained because the cartridge has an internal sponge.

VERY IMPORTANT ~ Never leave your Epson Stylus printer without an installed cartridge (even an empty one) for more than a few minutes ~ ideally you should change the cartridge immediately with NO DELAY, because the ink ~ either the original or compatible, will begin to thicken/gel very quickly to the consistency of honey, which will require multiple cleaning routines to clear. The higher the resolution of your printer the quicker this process will occur.

If your cartridge is not printing or printing poorly, the most common problem is that you have an air bubble in the exit tube of your cartridge. Remember that the absence of ink is the same as an air bubble. You can confirm that this is the problem if the printhead cleaning routine actually makes the problem worse. For cartridges without chips attached it is rarely/never the cartridge that is at fault as they are just simple tanks with sponges and ink in them. Therefore to solve this problem that usually occurs after printing 1 or 2 good pages (What is happening is that a small air bubble expands under the vacuum of printing to form a large air bubble, which blocks the flow of ink to the printhead) you need to let the printer sit without printing for several minutes, while tapping on the top of the cartridge. This may get the air bubble to move to the top of the cartridge but it may not. If it does not remove the cartridge and try again. This time though carefully squeeze the cartridge to get a very small amount of ink (a drop!) that should be put directly into the point where the cartridge is plugged into. But be very careful not to squeeze to hard!

If your cartridge contains a printer chip and is not working after having tried the above then there is either a problem with the chip or a software conflict. If you have touched the contacts on the chip (even slightly) the cartridge will not work. If you have not then switch off your PC and re-install the cartridges just into the printer without using the software installation routine. In most instances this will sort the problem that arises from inconsistencies in the Epson printer driver software.

Colour and/or black sections are missing from my print.

We manufactured ENHANCED QUALITY™ inkjet cartridges. Occasionally when installing them for the first time you get a chemical interaction between them and lower grade cartridges. If the printer is printing blank pages, make sure you are using the correct printer driver (you can get the latest drivers from www.epson.com ) and make sure the paper size is correctly selected in the driver (A4 for Europe Letter for USA). If the printer is printing black only, the "Ink" option in the printer driver may be set to "Black" instead of "Colour" or a setting in the software (such as MS Word) may be set to print black only. Also, the print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check MUST be performed as a cycle, if not the process has no real effect. After printing a nozzle check, examine the printed pattern. Each coloured section should be solid, with no gaps or lines. If there are stripes, continue with another cycle. Perform 4-6 cycles if necessary.

 Vertical banding is appearing and vertical lines are simply not lining up.
This section is taken straight from the EPSON manual ~ If your printouts contain misaligned vertical lines, you may need to align the print head.
Your printer must be connected to a local port, not on a network, to use the Print Head Alignment utility.
Follow these steps:

1. Turn on the printer. Then load plain, A4 paper.
2. Follow the directions for your operating system.

 Why does my printer print out blank pages?

Many of the answers for this can be found in your Epson printer manual however assuming that your printer is correctly set up on your system as the default printer utilizing the latest printer driver and you have selected the correct paper size such as A4 (many software packages default to LETTER which sometimes throws the printer into a spin (Also check orientation, printable area etc) then having discounted all of the print head nozzles may be clogged. Perform a nozzle check and clean the print head if necessary (see above for details).
 

The quality of my printing is “Not Good”.  

If you are using coated inkjet paper, check that the printable side of the paper is face up, and check the type of paper being used. For the best quality output always use ENHANCED QUALITY Inkjet Paper ~ Click Here for details. If your output is faint, check the printer driver to make sure you have selected a print resolution other than Economy. Make sure the Media Type setting matches the paper or media loaded ~ if you are printing a high resolution photograph onto sub standard non-photo paper the quality will always be poor. Also, the Colour Adjustment Mode options may be set incorrectly for your document type. Very Important ~ Verify that you are using the correct printer driver for your printer model e.g. the driver for the C42 is NOT the same as that for the C40.

The colours of my image on my screen are different from the output from my printer.

The screen/monitor produce colours in different ways. A monitor displays colour by transmitting Red, Green and Blue (RGB) light into your eyes. A printer uses existing light to reflect Cyan, Magenta, Yellow and black (CYMK) light into your eyes. It is virtually impossible to have these two different colour types (transmissive and reflective) match perfectly. Also, due to its transmissive nature, the monitor is able to display a much wider range of colours than a reflective product.

My image has horizontal banding.

Make sure you are the correct paper type. Verify the printable side of the paper is face up in the sheet feeder. Select your paper type in the printer driver menu and let the driver automatically set the print settings. Make sure the paper thickness lever is in the correct position for your paper type. Make sure your ink cartridges are not outdated. They should be replaced six months after installing them in the printer to ensure the ink is fresh whether they are empty or not ~ this is a recommendation of EPSON.

Blocked Heads.

Blocked Heads are very common on Epson printers basically due to the design of Epson printing systems ~ this can be very easily cured by buying one of our HEAD CLEANING KITS. SO if your EPSON printer is not printing then before you throw the printer away or spend ££££ on an engineer try one of these kits they are simple to use and can cure even the most severely blocked heads.

 

If you are still having problems then email our Technical Support Department quoting your invoice number, date of purchase, what printer you have and what the problem is. 

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